Hull FC Shop - Frequently Asked Questions
Everything you need to know about your official Black and Whites merchandise and orders.
How long does shipping take for official Hull FC merchandise?
Standard UK delivery typically takes 3-5 working days. During peak periods, such as new kit launches or the Magic Weekend, please allow up to 7-10 working days for your order to be processed and dispatched.
Can I return a personalized shirt if it doesn't fit?
Unfortunately, we cannot accept returns or exchanges on any items that have been personalized with name and number printing, unless the garment is faulty. We recommend checking our size guide carefully before placing a custom order.
Do you offer international shipping for fans overseas?
Yes, we ship Hull FC gear worldwide. International delivery times and costs vary by location and will be calculated at checkout. Please note that customs duties may apply depending on your country's regulations.
What is your return policy for standard items?
You can return any non-personalized, unworn items with original tags attached within 28 days of purchase for a full refund or exchange. Returns can be made via mail or in-person at the official MKM Stadium retail store.
Are the training ranges the same as what the players wear?
Yes, all items in our 'Authentic' and 'Training' ranges are the exact technical specifications used by the first-team squad during training sessions and match days.
What payment methods do you accept online?
We accept all major credit and debit cards (Visa, Mastercard, Maestro), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a secure checkout experience.